Thursday, September 18, 2008


Apparently, my husband said "unacceptable". The cell phone connection was not great. Boy, was he right. The engraving is in block cursive, despite the explicit instructions it was to be in block print, all caps. It slants downward on the band and the inscription begins on the far left side and ends in the dead center of the band, despite the engraving previously spanning the entire length of the band.

I really don't understand what is so complicated about this, especially considering we have been explaining it to them for 6 weeks, have drawn it out, and have various work orders with the specifics clearly outlined. Why is customer service such a thing of the past?

At this point I am thinking about small claims court. Any advice?


Nancy said...

Unbelievable! I think some companies people will just "shut up and go home" once they get fed up enough. Keep fighting. I don't know how small claims court would help but I'd keep pushing higher and higher.

Trippy Hippy said...

That is awful. You could probably sue for damages. Take your ring to another jeweler for an estimate on the repairs. Make sure you have saved all paperwork too.
Check your state for the maximum allowed in small claims. It varies.

Moxymama said...

Thanks to you both for the advice. We are somewhere in between right now. We are trying to work it out with the Regional Manager, but it looks like it may not be able to be resolved that way.
I'll keep you posted.