Apparently, my husband said "unacceptable". The cell phone connection was not great. Boy, was he right. The engraving is in block cursive, despite the explicit instructions it was to be in block print, all caps. It slants downward on the band and the inscription begins on the far left side and ends in the dead center of the band, despite the engraving previously spanning the entire length of the band.
I really don't understand what is so complicated about this, especially considering we have been explaining it to them for 6 weeks, have drawn it out, and have various work orders with the specifics clearly outlined. Why is customer service such a thing of the past?
At this point I am thinking about small claims court. Any advice?