My son was hospitalized last February. We paid the balance of his hospital bills months ago. For the past month we have received a series of phone calls from the hospital asking us to call them. We have, we leave messages, and then the process repeats. Today we get a notice claiming we owe $100 still and that we have ten days before they turn it over to collections.
When I called today to find out what the deal was, Cesar tells me that he was conducting an audit and noticed that someone else's $100 payment was credited to my account so he took it upon himself to deduct $100 from what we have paid. The problem is I have a paper trail of everything I paid and the $100 payment was our copay upon discharge.
So, he has erroneously taken our money and credited it elsewhere. Big mistake. I understand when mistakes are made and as long as they are corrected in a timely fashion I can move on. No harm, no foul. But when someone makes a mistake and acts like they didn't I'm poised to attack.
Cesar starts backpedaling when I tell him I have confirmation numbers, etc. of all payments made and that maybe he better redo his little audit before I file a police report for theft, contact the hospital's governing agency and exhaust all other legal recourses available to me. I told him I wanted printouts of daily activity from my account since February so that I can see when money came in and when money went out.
Apparently, he will have to get back to me as he was ill-prepared to do battle with the force that is one pissed off mommy.