My month old Blackberry decided to quit holding a charge a couple of days ago. Literally, it would be charged to 100 %, sit for an hour and be completely dead...to the point it would shut off. Today I took it back to the TMobile store where I purchased it originally. In what seemingly took forever, the "solution" is that Blackberry will send me a new battery (ground shipping, taking 7 to 10 days) at which point I can test that out. If that new battery still doesn't hold a charge, then they'll send me a new phone, taking another 7 to 10 days. So potentially, I could be without my phone for the better part of a month.
In the meantime, TMobile offered me a "loaner phone", which they charged my account $53 for (which I will be credited back when I return the piece o' junk). Oh, and it's water damaged, which you better believe I made them fill out paperwork stating I received it in that condition. I'm fairly certain the phone they gave me is the original cell phone. It has huge buttons and does nothing but make calls. Here's the rub. I pay good money for a BB Data plan. When asked if they'd prorate or credit my account for the days I will be unable to use my BB, I was told "no, we don't do that."
So, by no fault of my own, I have a BB that I can't use, a basic cell phone that doesn't perform the functions that my BB did and which I am still being charged for. Something doesn't seem right with that. Further, the fact that BB ships ground unless I want to pay $20 for UPS to replace a defected battery that their company produced seems ludicrous to me.
For now, I'll just have to suck it up and deal, but I have a feeling by this afternoon I will have decided to call Blackberry, TMobile, Better Business Bureau and anyone else who I can think of. Deep breaths....I just keep telling myself, "Deep Breaths!"